Sunnyvale Auto Registration in #103, 620 Grape Avenue

Customer Reviews about Sunnyvale Auto Registration:

• ★ ☆ ☆ ☆ ☆
  (I have posted this review on Yelp, just hope it may help someone to avoid the unpleasant experience I have got.) I went to this station last weekend (12-14-2013). I found this station by google search, and they have 24.95 coupon. There were two guys work there. After I gave they the key, one of the guy opened the hook, did a quick check, than closed the hook. And then drove my car to do the smog test. After about 20 minutes, and test was done. They told me my car failed the test. At first, I thought some emission test failed. But in fact they told me it is because the PCV of the air intake system has been modified. All other tests are passed without problem. They concluded the PCV is modified is because the connection of one pipe is taped. (I taped the connection as a precaution several months ago when I found the connection is kind of loose. But my car works total ok without the tape.) The tape is not the point of interest here however. The point is, the guy had already checked the PCV when he opened the hook, before he drove my car for the testing. Any honest man will info me that the test will fail if the pipe is taped. Then I could either remove the tape, or have the pipe replaced, and then I would be happy to return there to do the test. However, the guy still took my car to test, even though he had already determined to fail my car's test before the doing test. Just in order to get the testing fee out of me. I removed the tape, and asked him test my car again. And they told me that me need to pay another same amount fee! I left and will find a station that will perform second test for free if the first test failed. I ended up paying $34.95 ($24.95 coupon +$10 STAR station fee), and wasted 30 minutes for nothing. The money wasted is not the main thing makes me feel unpleasant, the experience of being tricked is. Hope my review can help one person avoid being tricked by this test station, then it is worthy for me to write down my experience here, as I will never go back this place again.
  By huang lin, June 08, 2017
• ★ ★ ☆ ☆ ☆
  Confirming other bad reviews. Went here for convenience near home, figure smog check is usually a routine, trivial process. Besides bait-and-switching the online discount price citing car model year (1999 even though the coupon cites 1995 as the threshold), they subsequently failed the smog test citing the car computer wasn't in ready mode for testing (I had just replaced the battery earlier in the morning). They graciously offered to have me come back later and pay *another* $30 to retest. If the car computer was not ready for testing, than they should not have proceeded with the test at all as it. Instead they ran through the motions of the test, not only wasting $60 of my money on their pointless labor, but also wasting my time sitting there for them to do the test that they knew they would not pass before even starting. Extremely shady and unprofessional.
  By Jonathan Chen, December 05, 2016

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